Customer Service Info

This customer service section aims to answer any questions you may have about our products or the service we provide.

Please browse the information below to find out more:

Pricing and descriptions
Product descriptions, prices and promotions shown on this website should only be used as a guide and Cat Litter Direct reserve the right to vary them without notice. Images are provided to help customers recognise products. All prices quoted are inclusive of delivery and value added or other taxes.


Returns and Refunds
We offer a full refund providing you return the goods within 7 days of receipt in the same packaging, undamaged and in new, resaleable condition.


Faulty / Damaged Goods
If your goods arrive damaged or are faulty your first action is to inform us by telephone or email sales@catlitterdirect.co.uk within 24 hours of receipt.

All verified faulty goods will be fully refunded. Please note that the verification process may mean we have to send the item back to the manufacturer. You will receive your refund within 30 days although usually much sooner.


Complaints
It is in our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.

If you have a complaint, please don't hesitate to contact us.


Methods of Payment
You can make a secure payment by credit card using our Secure Server and Shopping Cart.

Due to conditions implemented by our payment company there is currently a spend limit of £300 per transaction.  Sorry for any inconvenience.  For orders over £300 and cheque payments please see below.

We accept Visa, MasterCard, Delta, Visa Electron and Solo.

On your bank/credit card statement your transaction will show as 'Nochex'.  For more information about Nochex, please visit the Nochex website.                                                                           

To make a payment by cheque please complete shipping and billing details on checkout page, print, and post along with cheque for total amount (made payable to Cat Litter Direct) to:-

Cat Litter Direct, 13 Askrigg Street, Darlington, County Durham, DL1 2EY.

Orders will be dispatched on your next delivery date after the cheque has been processed.